Missed Call Marketing (MCM) is a medium in which an interested user calls a phone number with the intent to make a missed call (for some sort of information). Sometimes your call is automatically disconnected with or without a confirmation message. The recipient, ie., the company that provides the services, will then call you with the […]
IVR or Interactive Voice Response can be the ideal solution for many businesses. If your business calls for availability round the clock, the IVR can be the best replacement for a human voice receptionist. A small business often does not have the budget for 24-hours active customer support. Also, what about clients who try to reach […]
Nobody likes being on hold. And it is one of the reasons why customers would like to switch to other brands. A negative experience like excessive wait times frustrates the customer, affects the team’s productivity, and hurts the business. That’s why your business needs a call queue management system. A system of an advanced cloud-based […]
If you want your company to be successful, customer service always plays a critical role. An excellent customer experience can encourage retention and give your organization a competitive edge. We all know the first impression is the last, so meeting customer expectations is a must. Interactive voice response (IVR) can be the first thing your customer […]
Do you want to give your customers an exceptional experience? Toll-free number solution can help you. Toll free number allows your customers to contact you without any charge. This number encourages people to call you and ask their queries. Your business must have a toll-free number services if you want to improve your customer service. […]
In our previous post we’ve mentioned 13 simple and free SEO tools which can help to work smarter and faster. Now here are 10 free (and 1 bonus) SEO analysis tools. For each tool, there are some brief overview and helpful screen-shots. These tools will help you to analyze your website. Now, let’s get started. […]
The classic contact centers were confined to a box of limitations affecting customizability and ease of deployment. Businesses were using premise-based contact centers that offer the freedom to customize but at a high cost. Meanwhile, exponential customer experience and changes in deployment require costly professional services, which would take months (or years). In contrast, cloud-based […]
Volume increases the pressure of managing things at a time. There are times in the call center, when it is difficult to know available agents vs how many are away on a break, attending meetings/training? The difference between the two is Call Center Shrinkage. How many call centers take this factor into account whenever there […]
