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Latest Articles by : Vivek Sharma 4 Posts
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Return to Work: Implementing Digital Transformation and Collaboration for Business Continuity
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Businesses have begun to prioritize cloud-based solutions for improving collaboration with digital transformation. New normal adaptation requires a dynamic approach to move ahead with a digital mindse
Do You Know Everything About Interactive Voice Response (IVR)?
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Increase customer satisfaction, improve contact center operations, and KPIs with the automated phone system technology dubbed IVR (Interactive Voice Response).
Customer Feedback: 10 Reasons Why It's Important to Your Business
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Brands are striving hard to get better every day and customer feedback is a critical aspect of business growth. Read below to know why it is MOST IMPORTANT to assess customer feedback before anything.
To Give Your Best, Follow 85% Rule
Whether it is work, relationships, or some personal tasks, we try to give our 100% to make things work in the best possible ways. But, giving your 100% can really give you the best result you hoped