Utility of miscall service is very wide for all organisations in sales, support, CRM, survey, polls, subscription, accounts etc
Here we will discuss a few common utilities of miss-call services in prospect of tele-call industries.
It is very important & challenging to calculate ROI for non-internet advertisements. Solution is miss-call alert services. Use multiple miss-call numbers for each type of advertisement and you will know about lead generated from each medium and you may then calculate ROI accurately.
As per study voice is easy to remember & recall other than text or graphics. So, if you have voice communication with your client then this means your impact is better than other mediums.
If opinion submission is free then you get more participators. So, your survey accuracy & value is higher. Use multiple miss-call number for surveys.
Lead generation becomes quite simpler by miss-call service as compared to other medium. You just need to add your miss-call number to your advertisements. Some samples are as follows
" Miss-call to 9XXXXXXXXX Get Discount "
" Miss-call to 9XXXXXXXXX & we will call you "
" Miss-call to 9XXXXXXXXX for today's offer "
As you got miss-call, our system will start process as per your configuration, for example, you configured " Connect to agent " system with automatic call connection to all ( or one) agents and as the call is picked-up by any one then other calls will be dropped and system will call to miss caller and connect with your agent. It reduces your call back time and enhance your sales leads.
Most of organisations use toll-free for support & advantage of toll-free is "Free of cost for client" but there are certain drawbacks
1. High billing of each incoming call.
2. Hold time increases billing to organisation.
3. Hold time irritates most of clients.
To replace this system we need to design a system to overcome drawbacks and maintain advantage. So, replace it by "Miscall service for a call back" service. Our statements to client is "Need support miscall at XXXXXXXXXX and we call you back ".
(A) Solution to Cost issue: It reduces cost to organisation because there is no hold time and system use low-cost outgoing call rates.
(B) Free For client: Beauty of miscall service is that "it's free for client" similar to toll-free.
(C) Hold Time issue: Once a misscall is noted, system will connect the call immediately. In case the executive are all occupied a alert will be shared which will ensure them call back soon.
We verify user's mobile number in Case of Delivery, Trial access, Account activation etc. For verification by SMS or Call, cost is high. Use miss-call service where we simply have to ask visitor to miscall by registered number and verify it.
Offer miss-call for information request as follows:
1. Miss-call us for " Balance Enquiry ".
2. Miss-call us for " Dues Enquiry ".
3. Miss-call us for " Signup or Trial Account ".
4. Miss-call us for " Activate your X service ".
5. Miss-call us for " Account Status ".
6. Miss-call us for " Live Score ".
7. Miss-call us for " Stock Exchange Update ".
For example visit HDFC's miss-call service centre to information services http://www.hdfclife.com/customer-service/miss-call-service