Virtual Receptionist/IVR
Hosted IVR Features
Let your customers connect with all your departments through a single input and get engaged with concerned person instantly to enhance satisfied communications. A smart system will enhance your brand presence as well.
Welcome Message
Use customised welcome message with a human touch for your clients. It will give a great experience to your customers.
Never Miss Any Call
Every call is important. You will get real time notification of all the calls which are missed, through Emails . We make sure you never miss any call.
Intelligent Call Routing
Create your path to migrate customers according to the departments. Let your incoming caller be at ease and follow accurate path.
Multiple Extensions
We provide multiple extensions on a single IVR number based on department wise staff to attend calls. IVR improves your business & customer satisfaction.
Number Choices
Sarv allows you to use your own existing number for Hosted IVR and it will be activated in 60 seconds. You may change your number at any time.
SMS and Email Notification
Get real time notification via SMS and Emails. We also store all number to your web control panel for further access & bulk sms broadcasting.
More Features Include
Music on Hold
Music on HoldDo not core your customers while your executive is busy on another call. Music on Hold will activate a waiting music while on hold.
Call Forwarding
Call ForwardingWe have a powerful system for call forwarding, you can get all your calls on a particular number instantly anywhere in the world. Cals will never be missed.
Advanced and Smart Reporting
Advanced and Smart ReportingReal time Log reports, Agent reports, Webhook Response, Traffic report, CRM report: All these on one single platform. Real time tracking of each and every call.
TTS (Talk To Speech)
TTS (Talk To Speech)Addition of this tool made the overall process much more quicker wherein one can simply type and convert the text into a voice format and you are all set to use it.
Sticky Agents
Sticky AgentsDid your call got disconnected while you are in conversation with an agent? Sticky agent will connect you with the same agent when you redial.
Ringtone
RingtoneInstead of traditional “Tring-Tring”, let your customers hear some good music till the IVR gets connected. Let your visitors enjoy the visit.
Contact List
Contact ListCreate a contact list and associate with your IVR to get managed reports wherein you can fetch the reports through name as mentioned in contact list.
Real Time Reporting
Real Time Reporting You can easily get complete report of all calls in web based control panel for detailed analysis of IVR. Track your statistics & reports in real time.
Explore Benefits
Sarv provides Hosted IVR service at affordable price all around the world, 120+ Countries & 23000+ Networks. We provide a web based automated Hosted IVR system that initiates an automated environment.
Our user friendly platform makes IVR easy than ever. Our support system is live 24/7 to listen to your problems and serve instant solutions.
Customer Experience
You will get all experiences & feedback of clients through IVR.Through this you can optimise client's experiences. It will surely improve your business.
Web Platform
Sarv offers you a user friendly web based platform. There is no need to be present in workplace as you can monitor the system from any location.
Lead Generation
Redirect your sales related calls to the sales executive. Let the interested visitor be attended properly to convert it into a potential lead.
Voice Recording
In hosted IVR system Sarv provide you voice recording facility ()as per your requirement. You can manage & delete these recorded calls anytime.
Time Saving
Smart IVR system will help reducing regular time taken for any task as compared to traditional call center system. IVR helps you manage the time efficiently.
Automatic System
IVR allows your clients to resolve problems and obtain the information they are searching for, without speaking with a professional. Simply feed in basic information for IVR to execute accordingly.
Cost Effective
We commit to provide best pricing in industry. There are no no extra charges or hidden charges. This is a one stop solution matching the common needs of all the customers.
Brand Image
IVR creates a good impression on your incoming visitors and customers. No doubt, you look smart and technical. It will improve visibility of your brand image.