Reports & Monitoring

Dozens of Analytical Reports

Live Call Reporting

Get detailed reports and analytics for every live call

  • Caller Number DID Info
    77665XXXXX 919988225511 Welcome to conference 10:52:08 PM
    88774XXXXX 919911554422 Welcome to our company 9:30:08 PM
    99227XXXXX 919922775533 Welcome to sales department 8:24:08 PM
    77441XXXXX 917744112255 Welcome to IVR 8:12:08 PM
    99112XXXXX 917711449966 Welcome to sales 7:52:08 PM
    Live Call Icon

    Monitor every step
    of Live Calls

    Check live statistics in panel to track the current activity

  • Module

    • Announcement
      DID Amount Spend Hits
      83022XXXXX Rs 0 0
      88242XXXXX Rs 0 0
    • RingTone
      DID Amount Spend Hits
      83022XXXXX Rs 0 0
      88242XXXXX Rs 0 0
    • DTMF (Key Press)
      DID Amount Spend Hits
      83022XXXXX Rs 26897 0
      88242XXXXX Rs 20222 0
    • Webhook
      DID Amount Spend Hits
      83022XXXXX Rs 0 0
      88242XXXXX Rs 0 0
    • Text to Speech
      DID Amount Spend Hits
      83022XXXXX Rs 0 0
      88242XXXXX Rs 0 0
      90244XXXXX Rs 0 0
      180020XXXXX Rs 0 0
    • Call-Transfer
      DID Amount Spend Hits
      83022XXXXX Rs 0 0
      88242XXXXX Rs 0 0
    Module List Icon

    Module Lists

    A summarized lists of modules which are in current use

  • DID

    S.No. DID Number Next Due Date IVR Vanity Price Active Plan Action
    1 95299XXXXX call trnfer Create IVR REGULAR
    0
    Enterprise IVR 12M
    Base Price : ₹ 18000
    Modules Price: ₹ 0 Upgrade/Downgrade
    2 78776XXXXX vvv Create IVR REGULAR
    0
    Demo IVR
    Base Price : ₹ 0
    Modules Price: ₹ 0
    3 9114138XXXXX In Grace Period aaa Create IVR ---
    ---
    DOT DEVICE DEMO PLAN
    Base Price : ₹ 0
    Modules Price: ₹ 0 Upgrade/Downgrade
    4 9114138XXXXX dot device teset1 Create IVR ---
    ---
    DOT DEVICE DEMO PLAN
    Base Price : ₹ 0
    Modules Price: ₹ 0 Upgrade/Downgrade
    DID Number Icon

    DID Number List

    Check DID number list which are currently in use

  • Caller Number DID Info
    7611068800 919782222255 Welcome To IVR Recording 07-Nov-2016,
    10:52:08 PM
    7611068800 919782222255 Welcome To IVR Recording 07-Nov-2016,
    10:52:08 PM
    7611068800 919782222255 Welcome To IVR Recording 07-Nov-2016,
    10:52:08 PM
    7611068800 919782222255 Welcome To IVR Recording 07-Nov-2016,
    10:52:08 PM
    7611068800 919782222255 Welcome To IVR Recording 07-Nov-2016,
    10:52:08 PM
    Deleted Call Icon

    Recent Deleted Calls

    You can check the calls which are deleted in the past

  • Quality Monitoring

    Quality Monitoring

    Easily monitor individual agent performance to ensure you meet your quality standards

    Listen to Any Call

    Listen to Any Call

    Managers can listen to any call in real time from their “Live Calls” dashboard

    Train Agents Effectively

    Train Agents Effectively

    Allowing new agents to monitor calls of sensible and perfect agents and get trained

Module Reports

Module reports gives you insights that drive results

Call Transfer

Easy transfer of running calls without disconnecting

view report
Call Transfer Report
Call Transfer Report
DID Date Calls Pulses
18002002000 23-Jan-2017 9 6
18002002001 13-Jan-2017 10 2
18002002002 05-Dec-2016 4 1
18002002003 14-Sep-2016 5 3
Announcement

Announcement can be set in 3 ways - Voice, TTS & Webhook

view report
Announcement Report
Announcement Report
DID Date Calls Pulses
18002002000 23-Jan-2017 5 9
18002002001 13-Jan-2017 7 1
18002002002 05-Dec-2016 2 2
18002002003 14-Sep-2016 4 5
Text to Speech

Just enter your text message and it will be converted in voice recording

view report
Text to Speech Report
Text to Speech Report
DID Date IVR ID Total Count
18002002000 23-Jan-2017 IVR Sale 2
18002002001 13-Jan-2017 IVR Support 4
18002002002 05-Dec-2016 IVR Conference 6
18002002003 14-Sep-2016 IVR Other 5
Webhook

APIs used to send and receive data during the running call

View report
Webhook Report
Webhook Report
DID Date Calls Pulses
18002002000 23-Jan-2017 3 3
18002002001 13-Jan-2017 4 5
18002002002 05-Dec-2016 6 1
18002002003 14-Sep-2016 5 5
DTMF Keypress

Press the predefined dedicated key to navigate to target position

View report
DTMF Keypress Report
DTMF Keypress Report
DID Date Calls Pulses
18002002000 23-Jan-2017 0 2
18002002001 13-Jan-2017 8 6
18002002002 05-Dec-2016 7 3
18002002003 14-Sep-2016 5 4
Ringtone

It is a type of announcement which is executed before the call is answered

View report
Ringtone Report
Ringtone Report
DID Date Calls Pulses
18002002000 23-Jan-2017 5 3
18002002001 13-Jan-2017 8 5
18002002002 05-Dec-2016 4 6
18002002003 14-Sep-2016 9 7
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