Reports & Monitoring

Dozens of Analytical Reports

Live Call Reporting

Get detailed reports and analytics for every live call

  • Caller Number DID Info
    7766554411 919988225511 Welcome to conference 07-Nov-2016,
    10:52:08 PM
    8877441122 919911554422 Welcome to our company 07-Nov-2016,
    10:52:08 PM
    9922775533 919922775533 Welcome to sales department 07-Nov-2016,
    10:52:08 PM
    7744112255 917744112255 Welcome to IVR 07-Nov-2016,
    10:52:08 PM
    9911221144 917711449966 Welcome to sales 07-Nov-2016,
    10:52:08 PM
    Live Call Icon

    Monitor every step
    of Live Calls

    Check live statistics in panel to track the current activity

  • Module

    • Announcement 5
      Name 1 2
      Name 2 3
    • DTMF (Key Press) 1
      Name 1 1
    • Webhook 3
      Name 1 1
      Name 2 2
      Name 3 3
    • SMS 1
      Name 1 1
    Module List Icon

    Module Lists

    A summarized lists of modules which are in current use

  • DID

    • Name 6
      Name 2
    DID Number Icon

    DID Number List

    Check DID number list which are currently in use

  • Caller Number DID Info
    7611068800 919782222255 Welcome To IVR Recording 07-Nov-2016,
    10:52:08 PM
    7611068800 919782222255 Welcome To IVR Recording 07-Nov-2016,
    10:52:08 PM
    7611068800 919782222255 Welcome To IVR Recording 07-Nov-2016,
    10:52:08 PM
    7611068800 919782222255 Welcome To IVR Recording 07-Nov-2016,
    10:52:08 PM
    7611068800 919782222255 Welcome To IVR Recording 07-Nov-2016,
    10:52:08 PM
    Deleted Call Icon

    Recent Deleted Calls

    You can check the calls which are deleted in the past

  • Quality Monitoring

    Quality Monitoring

    Easily monitor individual agent performance to ensure you meet your quality standards

    Listen to Any Call

    Listen to Any Call

    Managers can listen to any call in real time from their “Live Calls” dashboard

    Train Agents Effectively

    Train Agents Effectively

    Allowing new agents to monitor calls of sensible and perfect agents and get trained

Module Reports

Module reports gives you insights that drive results

Call Transfer

Easy transfer of running calls without disconnecting

view report
Call Transfer Report
Call Transfer Report
DID Date Calls Pulses
18002002000 23-Jan-2017 9 6
18002002001 13-Jan-2017 10 2
18002002002 05-Dec-2016 4 1
18002002003 14-Sep-2016 5 3
Announcement

Announcement can be set in 3 ways - Voice, TTS & Webhook

view report
Announcement Report
Announcement Report
DID Date Calls Pulses
18002002000 23-Jan-2017 5 9
18002002001 13-Jan-2017 7 1
18002002002 05-Dec-2016 2 2
18002002003 14-Sep-2016 4 5
Text to Speech

Just enter your text message and it will be converted in voice recording

view report
Text to Speech Report
Text to Speech Report
DID Date IVR ID Total Count
18002002000 23-Jan-2017 IVR Sale 2
18002002001 13-Jan-2017 IVR Support 4
18002002002 05-Dec-2016 IVR Conference 6
18002002003 14-Sep-2016 IVR Other 5
Webhook

APIs used to send and receive data during the running call

View report
Webhook Report
Webhook Report
DID Date Calls Pulses
18002002000 23-Jan-2017 3 3
18002002001 13-Jan-2017 4 5
18002002002 05-Dec-2016 6 1
18002002003 14-Sep-2016 5 5
DTMF Keypress

Press the predefined dedicated key to navigate to target position

View report
DTMF Keypress Report
DTMF Keypress Report
DID Date Calls Pulses
18002002000 23-Jan-2017 0 2
18002002001 13-Jan-2017 8 6
18002002002 05-Dec-2016 7 3
18002002003 14-Sep-2016 5 4
Ringtone

It is a type of announcement which is executed before the call is answered

View report
Ringtone Report
Ringtone Report
DID Date Calls Pulses
18002002000 23-Jan-2017 5 3
18002002001 13-Jan-2017 8 5
18002002002 05-Dec-2016 4 6
18002002003 14-Sep-2016 9 7
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