Cloud Telephony

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Dedicated Agents

Improve Agent Efficiency

Cloud Telephony platform with all the services serves unique access to agent to connect with all the applications including multiple-channels, dialers and more.

Screen pop, sticky agents, ACD, skill routing(based on dedicated skills of each agent), agent scripts and other advanced modules has been proven to improve the agent efficiency by 60%

Dedicated Agents
Agent to agent calling

Agent to agent calling within your team with one-click connection to customers

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Agents status

Display agent’s status within team to suggest who is free to take calls

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Agent reporting

Agent reporting such as real-time & past status, number of calls, call duration etc.

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Sticky Agent

Sticky Agent connect to the same agent on redial & resume the call where it ended

Agent Working Status
Working hours of Agents

see the status of every agent

Agent Hightlight
Agent Image
David Martin
  • Working Time
  • DestinationMobile
  • RoleNHIDCL
  • Phone+91995865847
  • Email[email protected]
  • AddressDelhi, India
  • Created By4858785
Agent Working Hours
Agent to Assign Group (Agent Group1)
  • XSam
  • XPeter
  • XAlbert
  • XJohnson
  • XKnick
  • Sam : Attend Call
  • Peter : Attend Call
  • Albert : Attend Call
  • Johnson : Attend Call
  • Knick: Attend Call
Assign Group to Agent
Agent Group
Assign Group to Agent

check which agent is assigned

Agent Permission
Permission based Agent Access

you can define and edit agent roles

Role Name (Role 1)
S.No. Permission Allowed Permission
1 Agent Module Agent Module
2 Edit Agents Edit Agents
3 View Agent View Agent
4 Add Agent Group Add Agent Group
Permission based Agent Access

Agent Report

see the details of agent activity

Agent Report Page
A powerful mobile app that
fits in your pocket

Cloud Telephony mobile application for android add more ease in operation and monitoring anytime, anywhere around world. Adding, editing, deleting all made easy through app.

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