Improve Agent Efficiency
Cloud Telephony platform with all the services serves unique access to agent to connect with all the applications including multiple-channels, dialers and more.
Screen pop, sticky agents, ACD, skill routing(based on dedicated skills of each agent), agent scripts and other advanced modules has been proven to improve the agent efficiency by 60%
Agent to agent calling within your team with one-click connection to customers
Display agent’s status within team to suggest who is free to take calls
Agent reporting such as real-time & past status, number of calls, call duration etc.
Sticky Agent connect to the same agent on redial & resume the call where it ended
see the status of every agent
|SUNMONTUEWEDTHUFRISAT 8 AM TO 8 PM|
|Agent to Assign Group (Agent Group1)|
check which agent is assigned
you can define and edit agent roles
|Role Name (Role 1)|
|4||Add Agent Group|
see the details of agent activity
Cloud Telephony mobile application for android add more ease in operation and monitoring anytime, anywhere around world. Adding, editing, deleting all made easy through app.Download the App