Cloud Telephony

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How to Create Your Call Center

Just four steps to finish a promising call center without any hassle

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Email

Password

* * * * * *

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Click for Step 2
Signup to a website

Request a free trial from the Sarv website. An expert will then help you create your Sarv account.

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Choose the Number
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Search Results:
Select a plan according your need
Numbers
Plan 1
Plan 2
Plan 3
8824466656
8955445155
1800-200-2000

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Purchase a Number

With your complimentary Sarv credit, purchase a new phone number for the country and area code of your choice. Pick from over 41 countries!

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List Of Module
  • Announcement
  • DTMF (Key Press)
  • Webhook
  • Call Transfer
  • Ringtone
  • Hangup Call
  • Answer Call
phone 1800-200-2000
Ringtone
Ringtone Started
Announcement
Announce
DTMF
Key Press - 1 & 2
dtmf
Call Transfer
Transfer to Agent
Answer Call
Conference
Hangup
Call Ended
Configure IVR System

After adding agents with their roles access. Start to create your IVR system with the help of modules, you can customize your ivr as per your needs.

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welcome Welcome Greetingsmiley
Input
step
Call forward to departments on the basis of user input
callforward
agent
Support
agent
Sales
agent
Enquiry
Make and Receive Calls

Test out your new call center campaign by using the in-browser keypad to place a call. Once the call is over, you can select a disposition code and add a note to the call log

Live IVR Design

Create IVR scripts as per current needs instantly

Incoming Call
List of Module Combine our powerful modules to supercharge your IVR. Module report gives you insights that drive results.
  • Announcement
  • DTMF(Key Press)
  • Webhook
  • Long-DTMF (Key Press)
  • Call Transfer
  • Ringtone
  • Docket
  • Voice-To-Text
  • Hangup / Cut the Call
  • Answer Call
  • RingSignal
  • SMS
  • Voice Mail
  • Go To
  • If-else
  • Wait
Ringtone
Ringtone

The message which you deliver to caller before the call is answered. You are facilitated to choose the type of audio/music you wish to play before the call gets answered.

Webhook
Webhook

The API which enables you to transfer data from an IVR call to your web server and get the data from the server when required.

CRM
New User
Answer Call
Answer Call

During the flow of IVR, decide the point where you need to answer the call. Decide the modules you want to use before or after the call is answered.

Announcement
Announcement

Caller will receive an announcement when call is answered. Create an announcement in three ways - Voice, Text to speech and Webhook.

DTMF input
Sales
Call Transfer
Call Transfer

Easily transfer the call to another agent/department without disconnecting the call. We also offer dynamic tag feature with call transfer.

Webhook
Webhook

The API which enables you to transfer data from an IVR call to your web server and get the data from the server when required.

Support
Account
Voicemail
Voicemail

Calls will be directed to go to a personalize voicemail if Your Phone is in use or you're unable to answer.

Speech to Text
Speech to Text

Using the human voice as an interface and change the customer service performance.

Old User
Answer Call
Answer Call

During the flow of IVR, decide the point where you need to answer the call. Decide the modules you want to use before or after the call is answered.

Announcement
Announcement

Caller will receive an announcement when call is answered. Create an announcement in three ways - Voice, Text to speech and Webhook.

DTMF input
Sales
Call Transfer
Call Transfer

Easily transfer the call to another agent/department without disconnecting the call. We also offer dynamic tag feature with call transfer.

Account
Voicemail
Voicemail

Calls will be directed to go to a personalize voicemail if Your Phone is in use or you're unable to answer.

Black Listed
END
END

When a blacklisted contact call you the call ends automatically.

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Powerful Analytics Dashboard

A dashboard that saves your time with all the statistics visible at one platform

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  • Total DID

    Check the available DID number list
  • Today's Call

    Daily statistics of all calls made by agents
  • Agent Online

    Status of individual agents who are available
  • Today's Missed Calls

    A number of calls you have missed
  • Active Call

    Trace the running call and path it follows
  • Modules List

    Check the list of all modules added in plan
get answer calls in
PC & Laptop

Your PC & Laptop

Location
Smartphone

Your Smartphone
(Android/iOS)

Others Phones

Any phone
(no Internet required)

Get Toll-Free Numbers Instantly

We have thousands of available numbers across the globe

  • No Set-Up Fees

    No Set-Up Fees

    Setup your Toll free completely (100%) free with Sarv
  • Internet Presence

    Internet Presence

    Generates your brand value and maintains online presence
  • Future Ready

    Future Ready

    Sarv is ready for future challenges with its advanced DC
  • No Hidden Cost

    No Hidden Cost

    We do not charge any kind of hidden cost for our packages
  • Own Indian DataCenter

    Own Indian DataCenter

    Sarv has SSD powered cloud datacenter to ensure stable system
  • 100% Return Call Value

    100% Return Call Value

    Sarv provides 100% call value for your Toll Free number

Host Your Own Number

Never miss a single customer: Host your own number on our web-based cloud infrastructure.
It helps build positive reputation for your business.

  • Increase Sales

    Increase Sales

    Boost your revenue by connecting with customers and prospects.

  • Track Results

    Track Results

    Measure your performance and call reports in real-time.

  • Track Results

    Improve Credibility

    It will give a good impression and credibility to your company.

  • Feature Rich

    Feature Rich

    You’ll get all the cloud telephony features. No more dropped calls.

Advanced Routing

Route callers to the right agent, team or department based on custom criteria

Laptop Statistics Location Map Location Map Location Map Location Map Location Map Location Map Location Map
Agents
Agents
Agents
Agents
Telephone Icon Phone Icon Telephone Icon
Automatic Call Distributor

Automatic Call Distributor

Manage incoming calls and route to agents based on IVR selection, working hours and agent skills to optimize caller’s experience.

Skills-Based Routing

Skills-Based Routing

Match your caller requirement to the most qualified executive and transfer the call to same executive to ensure resolution in one call.

Forward-to-Phone

Forward-to-Phone

Executive when present remotely can handle calls by forwarding option on mobile phones, landlines or SIP phone.

Ring Groups

Ring Groups

Ring multiple agents at once to distribute the incoming calls in the manner that best suits your business needs.

Monitoring and Reporting

Dozens of Analytical Reports

Instant Preview on Mobiles

Interact with your website visitors anytime, anywhere - and you will never miss a lead

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xls file
csv file
contact contact contact
contact contact contact
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list list list list mouse mouse button button
Create
Import
Export
Contact List management

Store your subscribers in contact lists and manage them easily

Learn More
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2
Call Transfer
5
Ringtone
8
Answer Call
Announcement
DTMF Keypress
Webhook
Wallet Deduct Report

Check your deduction logs that has been deducted from wallet

Learn More
Voicemail Transcription
Upload an audio file, record and play a personal message & more

IVR Survey

IVR Conference

IVR Other

Inbound Sales
Capture every opportunity with inbound lead response

of missed calls won't try again

of callers hang up on voicemail

hang up when on a long hold



Cloud Telephony FAQs:

Cloud telephony solution manage all your business incoming and outgoing calls on cloud servers. The calls are routed through cloud which makes the business call management system easier for you.
Cloud based hosted VoIP is the setup which does not require any space and shift your all business customer support on cloud servers with an easy installation process. The hosted VoIP term defines that the hardware and PBX setup on an off-site or cloud location.
VoIP stand of voice over internet protocol which provide the people internet as a transmission or communication medium for their business voice calls. All the business call data managed on cloud servers which is a secure medium to keep your business data protected.
Yes, you can use your business landline number to host it on cloud to make you existing number a hosted VoIP solution.
No, you don’t need any phone line to shift your business on cloud servers. But as we know the cloud solutions works on internet then you must have a strong internet connection to use the VoIP solutions.
Cloud communication make your business call management easy and also reduce the running cost which your investing in customer support to resolve their issues. Also, on cloud server your business customer data will be protected and secure.
In terms of features and flexibility in use, VoIP leads against the landlines. You can use the VoIP solutions on your mobiles phones, computers and laptops and can also access it from anywhere and anytime.
Your business customer support empower using the VoIP solutions as you can manage multiple calls at a single time and also the advanced features of cloud telephony helps your customer support more flexible for you.
The businesses who want to extend their reach and want to manage multiple calls at a single time to improve their business support with lesser human efforts, can switch their customer support system on cloud. It will serve benefits in many manners such as empower customer support, expand their business, secure customer data and shift the business on advanced featured cloud.
Yes, Shifting on your business data on cloud is totally secure and businesses can use it without any hassles & doubt.
Have more questions?

Feel free to email us at [email protected] or contact us at 9111-9111-00 and 1800-123456-001 (Toll Free). We’ll be happy to help you.
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