Shri Ram Finance Corporation Pvt. Ltd., SRFC, is one of the leading non-banking finance company (NBFC) and gives financial support in terms of Life Coverage, Medical Coverage, Mutual Funds, Motor Insurance, Home Loans, Personal Loan.
Before Sarv.com introduced its SMS and Voice SMS services to SRFC, they were dealing with several challenges. The following are the glimpse of those challenges.
Sarv.com provided SRFC one unified panel to do all the above tasks where they can send informative and promotional SMS to all their customers and dealers with a single click. Also, from the same panel, sending prerecorded voice calls are made easy for SRFC.
Provide Voice Call with IVR Solution wherein SRFC could do Bunch of calls and facilitate their customers to make long DTMF based selection where customers can input their policy number and vehicle number in case of Motor Insurance to know premium status and next due date through TTS announcement.
" Our customer service is regarded as one of the biggest perk about being a Shri Ram Finance and Sarv enable us to execute one on one service we're looking for. It's a kind software that is taking our business to different level. It has streamed line our customer support, a real pleasure to use. "