Sahaj Path Knowledge Foundation: Case Study

Helping Sahaj Path to Spread Education in Rural Area

Sahaj Path Knowledge Foundation (not-for-profit) aims to develop the technology and content which will make quality education accessible for rural students. Quality education is the foundation of sustainable development. The future talent who will build modern India remains scattered/ undiscovered in the rural sector. Despite all the efforts aimed at increasing access to education facilities, the rural students of India have limited access to learning modes and teachers.

Services Used

IVR (Inbound & Outbound) Number Masking

The Quest

Sahaj Path Knowledge Foundation identifies the need and was looking to accomplish the mission-

Inclusive & Quality education for all.
Bridge the gap between rural & urban educational amenities.
To make available real-time "Teacher on call" for doubt clearing for the students.
Promote self-learning.
Promote Creativity.

The Challenges

So the challenges we faced on completing this quest were:

IVR: Sahaj-Path required a comprehensive customized IVR Solution for multiple State.
DATABASE: Need student registration Via IVR and create and maintain a cloud Database.
Reporting: Customized reporting for registered students, Black-listed students, Partial calls report etc.
Log Report: Need a customised log report where data can be according to class, subject operator etc.
VMN Number: Need a framework where teacher and student can’t see each other’s contact details.
Teacher On Call: To make available real-time "Teacher on call" for doubt clearing for the students.

The Achievers

After going through all the details of the challenges, our creative team suggested Hybrid IVR as a complete solution for them. The solution was structured by 6 different types of stages. Those stages are:

Student Registration via IVR & stored in DB.
Times based agent Management.
Students can connect as per class and subject.
Student’s operator based Inbound outbound call generation.
Multi-State, multi-language IVR flow.
Centralised management of cloud Database

This Hybrid IVR system is able to perform:

Customised Reporting Dashboard for call Logs
Recordings of all inbound & outbound call available on GUI.
Hybrid Telephony Solution where Teachers can attend students over cell-phones.
A Platform With Number Masking Facility.

The Treasure

Sarv.com with its excellent solution building strategies and functioning was able to complete the quest and we achieved followings:

Enjoying a user-friendly centralised platform, multiple students can connect to the system over a single period of time.
With Cloud-Based solution, it’s easy to operate and handle calls, recordings and other data for all the states.
Multiple agents are being managed over a single platform. Cost-Effective solution for a large scale setup.
Able to fulfil the gap between rural &urban educational resources with the vision of promoting Self- Learning.

Words of Satisfaction

" Sahaj Path developed a great relationship with Sarv and their support in all aspects with a powerful suite of tools that helped Sahaj Path to handle entire inbound & outbound traffic easily. The variety of the platform is easy to use. Sahaj Path always look Sarv as partner not just a service provider. "

Team Sahaj Path Knowledge Foundation , www.sahajpathonline.org

Helping Sahaj Path to Spread Education in Rural Area

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