Mahatma Jyoti Rao Phoole University : Case Study

Serving Mahatma Jyoti Rao Phoole University
With Sarv’s IVR Services

MJRP is Rajasthan’s first private University which is recognized by Department of Scientific & Industrial Research (DSIR) as Scientific Industrial Research Organization (SIROs)

MJRP aims for the advancement of knowledge & education through excellence and leadership in Engineering, Architecture, Science, Arts, Commerce, Management, Information technology, Law, Agriculture, Home Science, Fashion Designing, Education, Health Care Science, Allied Sciences Journalism and related areas.

Services Used

IVR Services

Problems To Be Solved for MJRP

A Centralized Number where students and guardians may call for their queries.
Connecting a receptionist of the university and various departments to the centralized toll-free number.
Sending an acknowledgement SMS after call completion to a caller.
Making an announcement of courses offered during the call hold and call transferring process.
Sending information of concerned person of a particular education course to Students or Guardians through SMS.
Alerting receptionist through SMS if a number is missed
Lastly setting it up without doing any physical setup at their university premises.

Above were some challenges MJRP was facing and it was unmanaged before using the IVR services.

How Sarv.com help to manage all the calls and improve response time.

Sarv.com provide MJRP one unified panel to meet above challenges and provide Cloud Telephony Solution where IVR Telephony and SMS automation brought together.
Our IVR Telephony and SMS Automation improved the response time with one centralized phone number for communication for all department.
When all the calls started landing in the right department it became smooth to manage all the queries.
By using Custom Announcement while call transfer this objective could be performed.
Sarv provides hassle-free API to help them automate information sending to students and guardians with no need of lengthy documentation.

Words of Satisfaction

" We are associated with SARV.COM since last two years . The services are good, staff is cooperating and supportive. They provide prompt response to any query and also resolve the issue with no delay. We can also customized according to our requirements. They used to send e mails and notifications time to time about new offers and plans to keep us updated. "

Anju Sharma , IT Head, MJRP University

Serving Mahatma Jyoti Rao Phoole University With Sarv’s IVR Services

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Serving Mahatma Jyoti Rao Phoole University
With Sarv’s IVR Services